Frequently Asked Questions
What are your customer service hours and phone number
Our Customer Service Department is open 6 days a week,Monday thru Saturday, from 9:30 a.m. to 8:00 p.m. The phone number is (504) 394-3136.
Where does St. Germain Furniture deliver?
We deliver to most areas within a 90 mile radius.
Do I need to be home for my delivery?
Someone over the age of 18 must be home on your scheduled date to accept and sign for the delivery. We highly recommend it be the purchaser. If the merchandise has to be re-delivered, a charge may apply.
If I do not want my merchandise delivered, can I pick it up?
Yes, at our Gretna store location.
How can I cancel my order?
Cancellations are handled in the showroom where the purchase was made. Ask for the salesperson when you arrive at the showroom.
What if I have a damaged piece upon delivery?
Please contact our Customer Service Department at (504) 391-3136 to schedule a service technician to come to your home for repair.
What is St. Germain Furniture's cancellation and return policy?
If a customer calls within 48 hours of receipt of their order, they may return their purchase for a store credit or make a reselection minus any delivery charges. Special order merchandise is excluded. There will be a 20% restocking fee.
Do you have an extended warranty?
Yes, extended warranties are available. Ask your sales associate for the details.
Can I make my monthly payment at your store?
All payments should be mailed directly to the finance company.
What bank cards does St. Germain’s accept?
Visa, MasterCard, and Discover.
How do I report a problem?
Problems should be reported to our Customer Service Department by calling (504) 394-3136.
Will I be contacted regarding my delivery?
Yes, we will confirm 72 hours prior to delivery and again the evening prior.
Will St. Germain set up my furniture?
We set up and assemble some merchandise. For other merchandise we charge a small fee for set up.
Can someone else pick up my order?
Yes, they will need the original receipt, a valid picture ID (such as a driver's license) and a vehicle ID.
Can I return my merchandise to your stores?
Merchandise must be returned to our store in Gretna. Accessories must be returned in the original package.
What is St. Germain’s warranty?
Our Furniture upholds the manufacturer'